Dispatch Operations

The central "hub" to public safety operations is the dispatch center, which is staffed 24 hours a day by specially trained staff. Dispatchers can assist callers in both emergency and non-emergency situations, such as: suspicious activity, traffic or parking hazards, animal abuse, as well as emergency medical or police assistance.

Sophisticated telecommunications equipment, local area networks, and two-way radio systems provide the framework for communications. Campus dispatchers work directly with the Eugene Police Department (EPD) and the Eugene Fire Department (EFD) in response to emergency situations.

When telephone calls are received from the campus community, dispatchers obtain the necessary information from the caller to provide an appropriate response. Generally, callers should expect to be asked several questions and to stay on the line as long as necessary.

All central monitoring services for campus fire alarm systems, access control, security alarms, and emergency phones also report directly to the dispatch center.