FAQ
- Q. What is the best browser in which to view Safetyweb content?
A. The latest versions of Internet Explorer, Opera, Safari, Chrome, or Mozilla (recommended) are ideal for browsing Safetyweb. All these browsers provide adequate security features for filing secure online forms. If you seek further information on Safetyweb security, see the disclaimers page. For further computing help, see the Computing Center website. - Q. How do I find what I am looking for on Safetyweb?
A. Try the Search page. You can easily access this under the Navigation menu on the left side of the page. A comprehensive list of all available pages is located in the Site Map. This is accessible from the Navigation menu. If you are having trouble getting the information you need, please do not hesitate to contact the Department of Public Safety via phone, 541-346-5444 (Parking & Transportation) or 541-346-2919 (Dispatch Non-Emergency), or e-mail. A list of department employees along with their areas of expertise is located on the Department Contacts page.
- Q. I want this ticket to be waived! Is there anyone I can talk to?
A. You always have the option to contest a parking ticket. To do so, you can fill out a petition form online within 10 days of receiving the citation, or pick up a paper form available at the DPS front office. The petitions will go to our Petitions Review Officer. We will put a hold on the payment and request that you do not pay the citation until the Petitions Review Officer has reached a determination. You will receive a response in the mail in three to four weeks. DPS Staff do not have the authority to waive parking citations. - Q. This citation isn't mine! Why was I billed for it?
A. Unfortunately, there are some rare situations in which a citation is billed to a campus community member in error. If you suspect that this has occurred, please contact the DPS front office at (541) 346-5444 so that we may attempt to resolve the situation. Please understand that your cooperation is vitally important in resolving such a situation, and we will need your assistance in gathering additional information. - Q. What forms of payment do you take?
A. We accept cash, check, Visa and MasterCard for most transactions. Key deposits may only be in cash or check, however, as they are refundable upon return of the key. Additionally, term or annual parking permits may be paid with payroll deduction or student account billing. - Q. Can I make a payment over the phone?
A. Yes. We can accept Visa or MasterCard over the phone. - Q. Where do I pay?
A. The DPS front office is on East 15th Ave, across from the Student Recreation Center. Our address is 1319 East 15th Ave, Eugene, OR 97403.
- Q. My car's broken down! What do I do?
A. Call 541-346-2919 and report the incident. Our Dispatchers will assist you in getting the vehicle moved to a secure location. The Department of Public Safety does not allow inoperable vehicles to be left on university property. - Q. My car's battery has died.
A. DPS will assist in "jump starting" vehicles parked on campus, provided an officer is available and that the vehicle owner is the one requesting assistance. - Q. I locked my keys in my car! Can you unlock it for me?
A. DPS does not unlock cars or provide tools for unlocking. Please request roadside assistance through your car insurance provider or a tow company.
- Q. I have a visitor coming for the weekend. Where can they park?
A. From 6PM on Friday until 12:00AM on Sunday, visitors may park in any open, unmarked spot in any of the regular university lots, and will not need a permit. Make sure to check the lot signs on your way in just to be sure there are not special restrictions for that lot. Parking meters are enforced on Saturdays but not Sundays - avoid reserved spaces, service vehicle spaces, and other areas not specially designated for parking. - Q. Can I get a reserved spot?
A. Access to reserved parking is limited to faculty and staff only.Faculty and staff who regularly travel to and from campus over the course of the day in performance of their job duties may request to purchase reserved parking provided authorization is granted by your department head.
Exception: Students and all other campus community members have the option of getting a reserved space to accommodate a mobility-impairing disability. This space is offered at no cost to the user beyond the cost of a regular University parking permit. Please visit our website to review qualifications for this type of reserved parking.
Carpool members may request a carpool reserved space at a reduced cost, and may be granted one depending on the availability of parking. No additional justification is needed; a fee will be assessed for this reserved space.
Departments may negotiate for reserved spaces for departmental visitors, departmental vehicles or other purposes. Please contact the Parking and Transportation Manager with regard to departmental arrangements.
- Q. I'm a GTF teaching a class. Can I get faculty parking?
A. Yes. If you're listed as an instructor for a class and your department signs your parking application to verify your status and approve faculty/staff parking, you may purchase a faculty/staff permit at the appropriate rate. - Q. I need to park overnight for work reasons. What do I do?
A. Overnight parking restrictions are enforced from 12 midnight to 5 am. If you are faculty or staff and normally don't park late nights, but do end up working past midnight on a rare occasion, you may call the Department of Public Safety after-hours at (541) 346-5444 to contact Dispatch to request a temporary exemption.If you are a staff member and your primary shift is after-hours, please arrange regular overnight parking. Swing shift and custodial employees may purchase a special reduced-fee permit valid for parking between 3 pm and 7 am in faculty, staff and student lots; this will grant overnight parking privileges, and also reduce the price of your permit given that you are parking during a less competitive period of the day.
Students working overnight will have to make alternative arrangements. Parking after hours in an area not designated for overnight parking is not allowed. Metered spaces, however, are free and open to the public between the hours of 6:00PM and 7:00AM on all days. It is always advised to check the sign at the entrance of our parking lots for restrictions.
- Q. My company is working on campus. What sort of parking arrangements can we make?
A. Commercial vendors regularly doing business on campus may purchase commercial permits, provided that they are on campus at least twice a week regularly. This permit is valid in any open, unmarked space in any of the regular University lots, and is also valid in any regular service vehicle spot. As always, you are advised to read all signs upon entering a lot, and please be careful not to park in a reserved space, disabled space, etc.Contractors performing construction work on campus may have parking arrangements established during negotiations. This will frequently include both permit hangtags and reserved spaces to use in conjunction with the permits. Additional parking is dependent upon approval from the UO Project Manager. Sub-contractors or other parties not a part of the original contract negotiations must work with the original party to determine parking availability; DPS does not make arrangements for sub-contractors.
- Q. Is it okay to park at a broken meter? I put money in and it didn't register time.
A. Parking is not permitted at broken meters even if it didn't register time. If the meter device detects an internal failure, a flashing circled P with a slash through it will be displayed. This is the international symbol for NO PARKING. Simply follow the instructions on the meter to report that it is broken, and we will get right out to repair it. You may also report broken University meters on the Parking Meters page. - Q. If I buy a parking permit, but then decide I would rather ride my bike or ride the bus, can I get a refund?
A.Yes. If you return the permit to DPS with 10 business days of purchase, you can get 100% of your purchase price back. After 10 business days, you will need to refer to the current UO Permit Price and Refund Schedule for the amount you can receive. - Q. How are parking funds spent?
A. State law mandates that parking and transportation services provide to our campus must be self supporting. Only revenue earned from parking permits, meters, events and citations can be used to pay for the parking and transportation system on our campus. No tax money and no tuition funds are used to pay for parking.Money collected from citations pays for the enforcement of our rules. Individuals who violate the rules are the people who fund our enforcement efforts through fines.
Any surplus of funds is deposited into an account called the Parking Reserve Fund. That fund is earmarked for parking improvements and additions.
- Q. What if I sell my car and forget to get my permit out of it?
A. Notify the Department of Public Safety immediately so the old hang-tag can be flagged as lost. There is a $35.00 replacement fee for a new hang-tag.
- Q. My key is bent. What should I do?
A. If your key is bent, simply bring it into the DPS front office with your University ID to request a replacement. In the case of damaged or otherwise non-functional keys, DPS will replace the key at no additional cost, provided that the original is returned. A replacement will take one to two business days to be prepared, at which point you will need to return to the DPS front office to pick up the replacement key. - Q. My card access stopped working. How do I fix that?
A. If you previously had card access but it has stopped working, there are two probable situations. The most likely one is that your card access expired. The DPS front office will be able to verify the status of your card for you. If the card has expired, simply contact your department to request new authorization for your card access. This will be processed basically as if it were a new application.If you recently replaced your University ID card, then your card's encoding will have changed. Please visit the DPS front office with your ID in hand to inform DPS staff of the change; using your card, they will update your access authorization. If you need to use your card access immediately, please inform the staff member who assists you.
In any other situation, simply visit the DPS front office to speak with the building access coordinator, who will assist you in troubleshooting the situation.
- Q. My card or key isn't working and I need to get in right away!
A. In situations where you need immediate access and you just discovered an access issue, please contact the Department of Public Safety immediately at 541-346-2919. We will have record of your access authorization, and may be able to send an officer to assist you in accessing the building. We request that during the next regular business day, you visit the office to try to resolve the issue as soon as possible. - Q. How do I get access to a University building?
A. For keys or card access to a University building, please contact your department's office for their procedure for establishing authorization. DPS cannot give you access to a building without prior authorization from a department.
- Q. How do I get authorized to drive a state vehicle?
A. Your department will need to authorize a driver certification request; for this, they will need your full name, driver's license number, and date of birth. Provided this information, the department will submit the request, which may take up to two weeks. If you are in immediate need of a driver certification, please notify your department and DPS and we will expedite your request.Training and certification for state motor pool vans is handled by Environmental Health & Safety, which will notify DPS upon completion of van training.
- Q. I lost my certification card. What do I do now?
A. If you lose your certification card, please notify the DPS front office. We will provide a replacement certification card at no expense. - Q. My card expired, and I need to replace it. How do I?
A. Replacements for expired cards are processed much like new certification requests; please notify your department to initiate a new request.
- Q. What should I do if someone is harassing me?
A. Contact our office, 541-346-2919, and speak with an officer. A public safety officer can help you assess the situation and offer suggestions to help resolve the problem. It is better to notify our office and ask for help then try to handle things alone. - Q. What should I do if I'm afraid to walk across campus at night?
A. If walking around campus in the evening, it's recommended that you walk with a friend or in groups. Please avoid dark areas. Stay in well-lit pathways closer to streets and main walk-ways. Become familiar with emergency call box locations. Don't walk alone, if you can't find a friend to walk with, call the Assault Prevention Shuttle or our office for an escort.
- Q. Do I have to register my bicycle?
A. Yes, bicycles on campus must be registered. Bicycle registration is free and the registration system provides a valuable service to owners and the University. For help with bicycle registration, please contact the DPS office. - Q. Is bicycle theft a problem on campus and do I need to worry about locking my bike?
A. Bicycle theft can be a problem anywhere. Be safe and secure your bike to protect your investment.